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Thabile M

1 reviews | Active since Dec 2022

07 Dec 2022, 10:34

Vodacom network in South crest, Alberton, a total nightmare for the past 2 weeks.

In the past 2 weeks in Southcrest, Alberton the Vodacom network has been very bad, calls get cut off and working virtually has been an ultimate nightmare. As a loyal customer of Vodacom for years all my connection is on their network from cellphone, 3G and Wi-Fi so you can imagine my frustrations. Even our complex gate runs on Vodacom network. Most of the residents in my complex have logged a call including myself however nothing has been done. The last feedback received was that "South crest tower was turned off; they can't relocate or approve a new one as there is already one in South crest". Where does that leave the users of the network. Who authorized the turn-off? Did they consider the impact it will have on the residents of that area who are currently under Vodacom contracts or using the Vodacom network? I am really considering my options as I type this complaint.

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Replies (2)
Vodacom
Vodacom's reply07 Dec 2022, 12:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Thabile M's update13 Dec 2022, 12:30
Reviewer Update
Dear Vodacom, yes I did receive a call from one of your employees stating that they will follow up on the matter. I don't have 14 working days to wait around as I have daily deliverables at work. To date we are still struggling with the network in our area which forces one to work in restaurants in order to have a productive day. This means my WiFi bundles are home are not being used therefore come month end, I will forfeit them not even talking about the unplanned expenditure at the restaurant where one has to work in order to be accommodated because I cannot work from home since your network is not connecting. This is really frustrated and the responses that one is getting so far are just not good enough. We need to see what is being done from the day I lodged the complaint up until now. Our families cant get hold of us because of the network connection so I need more answers than "they will get back to me"