Vodacom Network in Lenasia South during Loadshedding

Vodacom is unable to provide network in the Lenasia South Area due to loadshedding. When there is loadshedding the vodacom network collapses completely I called Vodacom and logged a service request.

Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]

To which I received a response indicating it has been resolved. But when there was loadshedding, once again there was no Vodacom Network. I have a colleague on MTN who has no such issue and is able to utilize his phone normally in the area when there is loadshedding. My husband works in Midrand and has no issue during loadshedding either.

I called yet again and the service agent escalated my call to the team leader as I was not happy with the resolution. To which the team leader responded saying that there is nothing that can they can do as they depend on Eskom to provide power to their generators. But why is it that other areas are not dependent on Eskom but Lenasia South is.

There is no effort being made by Vodacom to remedy this situation as Loadshedding is unfortunately here to stay. Vodacom is not providing a service in the stipulated time which is a service I am paying for as a vodacom subscriber.

I asked for thecancellation department as this is unacceptable and doesn't offer peace of mind esp in the event of an emergency whereby I am unable to contact anyone for assistance. I was asked to log another service request and this will go to the network department who will look into the matter and advise on cancellation accordingly

I am not the only person who is experiencing this problem. Many vodacom subscribers in the area are experiencing the same issue

Please may you assist with this issue and hope that Vodacom honours their agreement whereby I pay for a service and they provide the service. They are unfortunately not honouring their end at the moment.