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zonke W

1 reviews | Active since Oct 2013

02 Mar 2018, 09:27

Vodacom network goes MIA

I have been a loyal vodacom customer for more than 10 years, despite their data ****************. I stay in Hlabisa ,a rural area in Northern KwaZulu Natal, we of late have been experiencing network absences for as long as 4 days. During those days , i cant access my emails, go on social media, basically i cant access anything that requires the internet, i however can recieve calls of a poor quality at times. I find this unfair and frustrating as when i call the call center , thier agents become fustrated with the bad line , one lady even dropped my call. When i do get through i am not given sensible help. I am not the only person who suffers with vodacom network but the whole area. If this happens again i will change to telkom and enjoy the network i deserve!

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2018, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team