AS
Ahmed S
1 reviews | Active since Apr 2013
27 Jun 2023, 22:48
VODACOM NETWORK FREQUENTLY GOES DOWN!!
I have reported network issue in my area on numerous times and today it was the 3rd service request that was again closed without the problem being resolved. I was assured by Wa**** today that the problem was fixed but at around 7 pm this evening Vodacom network was down again. Apart from data not working on my Huawei router, even sending using SMS using my Samsung S23 was a challenge. I even have screen shots of your network outages from your app as proof!!! PLEASE Vodacom, fix your network problem, i am now strongly considering contacting your cancellation dept and moving to another service provider. Being a loyal customer for over 20 years unfortunately has come to an end!!
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Vodacom's replyOfficial
28 Jun 2023, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2023, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Ahmed S's updateReviewer Update
21 Jul 2023, 08:13Good day
It has been almost a month since my first complaint / review and to date the network problem is still not resolved. Network team have made contact with me with promises but to no avail. In the last 3 days, LTE towers on Band 3 are now totally down, network speeds during peak hours between 1 -2 mbs. Vodacom app does not even work on listing outages of towers in the area. PLEASE, i implore that you get your technicians out to site to do physical testing. SNR signal vales are reading (negative) - dB.
It has been almost a month since my first complaint / review and to date the network problem is still not resolved. Network team have made contact with me with promises but to no avail. In the last 3 days, LTE towers on Band 3 are now totally down, network speeds during peak hours between 1 -2 mbs. Vodacom app does not even work on listing outages of towers in the area. PLEASE, i implore that you get your technicians out to site to do physical testing. SNR signal vales are reading (negative) - dB.
AS
Ahmed S's update21 Jul 2023, 08:13
Reviewer Update
Good day
It has been almost a month since my first complaint / review and to date the network problem is still not resolved. Network team have made contact with me with promises but to no avail. In the last 3 days, LTE towers on Band 3 are now totally down, network speeds during peak hours between 1 -2 mbs. Vodacom app does not even work on listing outages of towers in the area. PLEASE, i implore that you get your technicians out to site to do physical testing. SNR signal vales are reading (negative) - dB.
It has been almost a month since my first complaint / review and to date the network problem is still not resolved. Network team have made contact with me with promises but to no avail. In the last 3 days, LTE towers on Band 3 are now totally down, network speeds during peak hours between 1 -2 mbs. Vodacom app does not even work on listing outages of towers in the area. PLEASE, i implore that you get your technicians out to site to do physical testing. SNR signal vales are reading (negative) - dB.