Vodacom Network failure with power cuts off any cause

I am a Family Physician in Viljoenskroon Free State and have been trying for months to get Vodacom to arrange alternative power sources when the electricity is off. The Network immediately shows no service and being available for emergencies is imperative in my field. The other service providers like MTN and Cell C have network coverage despite load shedding or other causes of electricity failure. I believe the promise of escalating the urgency has not been able to change the situation in our village and community. I am disappointed with the response from Vodacom which has fallen on deaf ears to date. I have even been told that I am the only person complaining and that their generators and batteries are being ******. I have serious doubts about Vodacom's ability to address problems like this and will consider other service providers in future