Vodacom network down in Meredale JHB

I need to report a bad Vodacom signal in my area. I have logged a call to report and get a reference number because the Vodacom LTE network and the fibre network has been down since 6 AM this morning in the Meredale, Johannesburg area. I was told that I can expect a response between 2 and 5 working days. This is unacceptable as I am disabled and work from home. I was told that the reference number would be sent to me but have not received it as yet. A few other people in the Meredale area has also logged calls.

Please contact me so that this can be resolved urgently !!