DL
Dimakatso L

1 reviews | Active since Sept 2015

15 Jul 2020, 12:40

Vodacom Network difficulties for Students.

I'm A Student At The University Of The Wi****ersrand. Wits Is In Partnership with Vodacom in Providing Data for Wits Students To Help With The Process Of Remote Learning. before When Wits Had partnered with Mtn and We Could receive data on Any network service provider. With Vodacom We Are Actually Forced To use Vodacom. On behalf Of Wits Students Who Reside In Soweto Especially in the Mapetla area, the Vodacom Network is literally outstandingly poor which makes The vodacom 30GB data useless. Ever since this partnership Between The institution and The Service Provider commenced,i havent used the data at all. I hardly Cannot connect to it.which is Academically depriving because Most of us are disavantaged and We actually depend on that data The University provides. The Vodacom Network in my area is very bad actually useless.which is makes online learning very difficult for me.I personally think Wits should go back to being in partnership with mtn Where students could receive their data on Any network service provider one is comfortable using.

0
Replies (3)
Vodacom
Vodacom's reply15 Jul 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

DL
Dimakatso L's update15 Jul 2020, 18:01
Reviewer Update
Thank you for your Reply. If My Vodacom number ( ***) doesn't go through,my alternative number is ***.
Vodacom
Vodacom's reply20 Jul 2020, 10:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,