AM
Annelie M
1 reviews | Active since Oct 2023
31 Oct 2023, 09:02
Vodacom Network dept
I don't even know if it is worth writing this as i don't think they read this or care. i have had a network problem with Vodacom for 2 weeks now. despite numerous phone calls no luck. night time data will expire tonight and i will lose all that data that i paid for but couldn't use. call centre is fantastic but unable to help due to bad feedback from back office. if I could I would cancel all 3 my contract after 20 years as a client that should tell you how disappointed I am
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2023, 11:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2023, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Annelie M's updateReviewer Update
06 Nov 2023, 08:15Morning Vodacom
To say I am unhappy is very mild. I am beyond unhappy and irritated and frustrated. The problem with the tower is still persisting and I just cannot understand how well-trained technicians have not been able to fix or isolate problem in more than 3 weeks. This standard 7 to 14 workdays generic answer is also not good enough anymore. I have all this paid data that I cannot use, and I have to buy another network data just to be in contact with friends and family and work. Please can we have a decent reply or better yet fix the problem. if you cannot fix that tower, can it not be taken offline so that we can access the other towers close by even if the signal is weaker. please it is extremely urgent.
To say I am unhappy is very mild. I am beyond unhappy and irritated and frustrated. The problem with the tower is still persisting and I just cannot understand how well-trained technicians have not been able to fix or isolate problem in more than 3 weeks. This standard 7 to 14 workdays generic answer is also not good enough anymore. I have all this paid data that I cannot use, and I have to buy another network data just to be in contact with friends and family and work. Please can we have a decent reply or better yet fix the problem. if you cannot fix that tower, can it not be taken offline so that we can access the other towers close by even if the signal is weaker. please it is extremely urgent.
AM
Annelie M's update06 Nov 2023, 08:15
Reviewer Update
Morning Vodacom
To say I am unhappy is very mild. I am beyond unhappy and irritated and frustrated. The problem with the tower is still persisting and I just cannot understand how well-trained technicians have not been able to fix or isolate problem in more than 3 weeks. This standard 7 to 14 workdays generic answer is also not good enough anymore. I have all this paid data that I cannot use, and I have to buy another network data just to be in contact with friends and family and work. Please can we have a decent reply or better yet fix the problem. if you cannot fix that tower, can it not be taken offline so that we can access the other towers close by even if the signal is weaker. please it is extremely urgent.
To say I am unhappy is very mild. I am beyond unhappy and irritated and frustrated. The problem with the tower is still persisting and I just cannot understand how well-trained technicians have not been able to fix or isolate problem in more than 3 weeks. This standard 7 to 14 workdays generic answer is also not good enough anymore. I have all this paid data that I cannot use, and I have to buy another network data just to be in contact with friends and family and work. Please can we have a decent reply or better yet fix the problem. if you cannot fix that tower, can it not be taken offline so that we can access the other towers close by even if the signal is weaker. please it is extremely urgent.
AM
Annelie M's updateReviewer Update
08 Nov 2023, 09:16morning.
seems like the problem is fixed but to date no courtesy call from Vodacom to say it has been or apologize or even just ask if i am satisfied. at least the problem has been solved so for that thank you. your back-office service needs serious work. you are making the call centers look very bad as they are willing but unable to assist customer due to no feedback from other dept. very disappointed with Vodacom. will have to think long and hard if I will renew my contracts with Vodacom when the time comes
seems like the problem is fixed but to date no courtesy call from Vodacom to say it has been or apologize or even just ask if i am satisfied. at least the problem has been solved so for that thank you. your back-office service needs serious work. you are making the call centers look very bad as they are willing but unable to assist customer due to no feedback from other dept. very disappointed with Vodacom. will have to think long and hard if I will renew my contracts with Vodacom when the time comes
AM
Annelie M's update08 Nov 2023, 09:16
Reviewer Update
morning.
seems like the problem is fixed but to date no courtesy call from Vodacom to say it has been or apologize or even just ask if i am satisfied. at least the problem has been solved so for that thank you. your back-office service needs serious work. you are making the call centers look very bad as they are willing but unable to assist customer due to no feedback from other dept. very disappointed with Vodacom. will have to think long and hard if I will renew my contracts with Vodacom when the time comes
seems like the problem is fixed but to date no courtesy call from Vodacom to say it has been or apologize or even just ask if i am satisfied. at least the problem has been solved so for that thank you. your back-office service needs serious work. you are making the call centers look very bad as they are willing but unable to assist customer due to no feedback from other dept. very disappointed with Vodacom. will have to think long and hard if I will renew my contracts with Vodacom when the time comes