Vodacom network department useless

I logged a service request on the 07/09/2018 for network at my home. the call was resolved with the solution being incorrect info given. Vodacom could not pick up a phone and call me on a number that I pay them for. instead I must call back to re-open the call. it is now the 26/09/2018 they called me saying they will be there 27/09/2018 to check the signal and I will not be present as I am at work. It is now end of the month Vodacom will expect payment while I did not get service. I do not know when this issue will be resolved and when I will be able to use my cellphone in my own house. They do not give feedback as to what is happening and when you call the customer care they cannot be blamed as they need to contact the technicians. So for now I sit with a Vodacom number I can only use out of my own house and that is that I am unable to cancel it without penalties as well? And When I re-logged the call no ref no. was sms to me as a customer what do I do??????????????I feel helpless?