AO
Abu O

1 reviews | Active since Mar 2010

12 Jul 2017, 21:54

Vodacom Network Coverage cannot support newer smartphones - *******s

<p>I've a RED VIP Vodacom contract. Late last year, despite spending R7000 on average per month with Vodacom, platinum status was not renewed. My upgrade is now every 2 years. My iPhone 6s became useless because 128 gb became insufficient - I then had to purchase a IPhone 7 Plus 256GB to meet my requirements. When making calls, despite having a premium phone, full 4G network and toggling between wifi call assist, calls suddenly drop and the person on the other side can't hear due to poor call quality- whether I'm on the farm where Vodacom refuses to fix the signal issues in the rural area, in delmas or in ekurhuleni or Joburg town where network is full, it seem Vodacom is unable to support newer premium phones- we pay top dollar for the worst network coverage in the world! I will not be renewing my personal line and possibly the business lines as well- problem is, Other networks are no better! </p>

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Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 09:53
Official


Good day

Feedback has been requested from our Network Team. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team