Vodacom Network Coverage and Fibre Installation

Despite having posted to Hellopeter on Monday this week and despite someone from Vodacom having responded, it is a complete mystery now as to why the router for our fibre connection has not been delivered, nor have arrangements been made to do so? The router should have been delivered and installed on the 7th May already when Vumatel installed the fibre. It's an easy task - phone us, make an appointment, drop off the so called 'configured' router, and the task will be completed ! After all, without the router being installed, Vodacom will not receive their R860/month ! Should we rather choose another supplier, Afrihost, Telkom, Mweb, etc etc? Honestly, Vodacom, tell us now whether you want our business and stop keeping us hanging on ?