CH
Carol H

1 reviews | Active since Jan 2015

28 May 2018, 09:33

Vodacom Network Coverage and Fibre Installation

Vodacom Coverage and Vodacom Fibre. After many years (5+ years) of complaining to Vodacom about their poor coverage on our property, we signed up for Vodacom's fibre. Vumatel installed their equipment successfully on 7th May 2018 with Vodacom to supply the router. It is now 28th May (21 days!) and we still do not have a router. Many hours have been spent on the telephone with various representatives from Vodacom and as of this morning, nothing has been resolved, other than receiving reference numbers for the fibre installation and network coverage.

0
Replies (3)
Vodacom
Vodacom's reply28 May 2018, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CH
Carol H's update28 May 2018, 09:48
Reviewer Update
Contact is to be made to Mr Harvey on **********
CH
Carol H's update30 May 2018, 09:03
Reviewer Update
We still do not have a router and no arrangements have been made by Vodacom for the delivery of the router ?