SM
Sarah M
1 reviews | Active since Apr 2022
15 Jan 2023, 13:59
Vodacom network connectivity
I have had no joy with Vodacom fixing my mobile network connectivity. On the afternoon of 12th Jan, I received a call from someone who stated that she was responding to the Hello Peter complaint and she tried to solve my problem and promised to call me back but never did until today. She also asked if I was given a Job card nr. and I was only given a Ref nr. My problem is still not resolved. To think that my son wanted to cancel MTN for Vodacom. I am going to go for a sit in at the Alberton Vodacom store tomorrow. By God's grace I hope my problem will be resolved. They have been debiting my account for several months now.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jan 2023, 15:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2023, 15:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2023, 11:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2023, 11:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,
SM
Sarah M's updateReviewer Update
17 Jan 2023, 10:47Unfortunately Vodacom gives a standard reply for my complaints about mobile network connectivity. My problem has been resolved by a 16year old boy. It shows the quality of staff at Vodacom Alberton city mall- next to Game store. They were not able to resolve my problem for over a month but my next door neighbour's son solved it in less than an hour. I don't think I will visit this branch, EVER . My advise to Vodacom is invest in Quality staff instead of cheap labour
SM
Sarah M's update17 Jan 2023, 10:47
Reviewer Update
Unfortunately Vodacom gives a standard reply for my complaints about mobile network connectivity. My problem has been resolved by a 16year old boy. It shows the quality of staff at Vodacom Alberton city mall- next to Game store. They were not able to resolve my problem for over a month but my next door neighbour's son solved it in less than an hour. I don't think I will visit this branch, EVER . My advise to Vodacom is invest in Quality staff instead of cheap labour