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Melusi M

1 reviews | Active since Dec 2015

28 Nov 2018, 18:41

Vodacom Network Complaints at Mhlumayo, Ladysmith in KwaZulu Natal Province

We have been complaining about network challenges since 2015 in St. Marks Mission, Mhlumayo Area in Ladysmith next to Nhlalakahle Primary School. Several attempts were made to contact Vodacom and they responded by saying that they are attending to the matter. We were promised that we will receive feedback on 27 November 2018. Today is 28 November 2018, but no feedback has been received.

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2018, 07:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Nov 2018, 07:25
Official
Dear Melusi, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
We tried calling you this morning and again your number goes straight to voicemail. Please send us a private message with an alternate contact number so that our team can get in touch with you. 
 
Regards 
 
Consumer Website Team(SA)