Vodacom Network Complaints at Mhlumayo, Ladysmith in KwaZulu Natal Province

I'm making a follow up on my complaint regarding Vodacom Network issue at St Marks Mission, Mhlumayo, Ladysmith. The response I got from Vodacom is that they can't get hold of me whereas as my phone is always on and the number was submitted with my first complaint. I request assistance with feedback and and interventions that Vodacom is proposing except that Technician and Consultants will call me , since those promises have not borne any fruitful or positive results. I also don't understand the fact of calling me while I have given them the area name, it's just that I don't have GPS Coordinates . Your prompt response and kind co-operation will be greatly appreciated.