MM
Melusi M

1 reviews | Active since Dec 2015

17 Sept 2018, 11:46

Vodacom Network Complaints at Mhlumayo, Ladysmith in KwaZulu Natal Province

I'm still making a follow up on my complaint lodged for poor network and service from Vodacom at St Marks Mission, Mhlumayo, Ladysmith. I was promised that a Vodacom Consultant will contact me and assist with the problem raised. To date there has not been any update or progress report.

0
Replies (2)
Vodacom
Vodacom's reply17 Sept 2018, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Sept 2018, 11:31
Official

Dear Melusi,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We have tried contacting you on numerous occasions and all attempts were unsuccessful as your number goes straight to voicemail. Please let us know if you still require any further assistance on your query.

Regards

Consumer Website Team(SA)