WB
Wendy B

1 reviews | Active since Jun 2020

11 Jun 2020, 09:18

Vodacom Network

I receive a message on a regular bases to stay save during the lock down and even thou I am ABSOLUTELY sure I will get no response to this I need to explain why you VODACOM can stop sending the COVID 19 stay save messages and you can take off the little notification on my screen and get rid of the adverts on TV that you are the best network because YOU force me to go to the office to work because of your poor network service. I can go and stand under the tower and I still get the message - not registered on the network.

I work as a call center consultant for a HUGE company and I speak to clients that has electricity related issues. Now I have to return calls from my personal Telkom phone number and now I receive calls from clients outside my working hours.

I have to restart my phone up to 5 times to get signal, I have to go and stand outside my house in a complex where there is people going in and out, I have a 4 year old that follows me, I cant exactly lock him inside the house when I am outside talking to a client and YOU are putting me and my family at risk. Not just to get COVID 19 but being reported by my neighbors that I am forever outside with my child when we were told to stay inside. On top of it all you are making sure we get embarrassed as a service we give to clients because you hear kids and dogs and cars wile speaking to them.

Now I have to arrange someone to look after my little one so that I can go to the office to make calls when needed.

Every single person in this area has two phones if a work phone is Vodacom I can give you 8 people right now that has the same issue. It seriously can not be the best network with NO freaking network what so ever.

0
Replies (2)
Vodacom
Vodacom's reply11 Jun 2020, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WB
Wendy B's update25 Jun 2020, 10:00
Reviewer Update
Thank you, it has also been closed after someone attempted to call me but the call died because of the signal.

We had a emergency yesterday and I had to whatsapp call my security company because my Vodacom work issued phone with unlimited airtime phone has no signal, it was really very sad that we have to deal with your network like this.