RM
Rhandzu M

1 reviews | Active since May 2020

23 Aug 2026, 07:56

Vodacom Network and Data Depletion Issues

Vodacom, can I please be refunded my data and airtime. Over the past two days, I have recharged and I have not been able to use the data. It's 23 August 2026, 07:51am and I bought data worth 30gb for the day. The purchase was made at 06:42am. My data is finished as we speak. I don't have excessive applications. There is no way this amount of data can be depleted in less than an hour. Also, I have not made any downloads. I have nothing running in the background. I even took screenshots as proof of purchase and the ridiculous message stating that the data has been depleted a couple of minutes later.

This is not on. I have made another very recent complaint and nothing has been sorted out.

0
Replies (1)
Vodacom
Vodacom's reply23 Aug 2026, 13:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,