AL
Anna L
1 reviews | Active since Dec 2017
21 Jul 2020, 11:16
VODACOM NETWORK ALWAYS DOWN
I have two data contracts with @Vodacom SA, I have complained about mupy network being very bad for years now. I have sent severbal complaints to vodacom with no help. I keep getting references and they say they have emasculated my issue and then theyou close it with out talking to me. My network is so badown that my phones both always go onow emergency calls mode. After several attempts at letting vodacom know of my distress I have gotten no help. I am now forced to work from home due to Covid 19 , I canthink receice or make phonecalls due to my network being down and I can't use the Internet, I was advised to do sim swaps and stnchronistations done on my phone to no avail. My last call to them was on Monday the 23 July 2020 to which I was told to go to the vodacom shop to do YET ANOTHER SYNCHRONISATION but still no dice. VODACOM has provided no help for me. They have bridged the terms of their contract with me, they haven't lived up to their status as a network provider and they haven't DONE ALL THEY CAN TO MAKE SURE THAT MY PROBLEM ENDS UP BEING SOLVED. Instead they havery neglected me and basically told me I AM ON MY OWN. I am up to date with my payments and I am distraught. I can't do zoom meetings I can't recieven or make calls I can't connect withe the world. I really need help. I have references dating to 2019 and older they are *** and ***AA and the recent one is ***
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Replies (4)
Vodacom's replyOfficial
21 Jul 2020, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2020, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AL
Anna L's updateReviewer Update
21 Jul 2020, 11:29It's really a problem please don't tell me that yoyr towers are busy and that I need to buy a tower myself, up to now you guys have sent no oneed ere to ohysicall checknow on my area and MAKE SURE I END UP GETTING CONNECTED not closing the issue and leave it up to me to sort it out. And just so you know with my network always down it will be verthe difficult for you to contact me. I NEED YOU TO LIVE UP TO YOUR PROMI SEE TO ME AS A SERVICE PROVIDER. I need to be connected and serviced because I PAY AND I EXPECT TO GET WHAT I PAY FOR WHICHER I HAVEN'T BEEN GETTING FOR ALL THIS TIME. I need to be a blessing to use my network anytime in kyalami home and not be sent from pillar to post just to getc no help. JUST CONNECTED ME!
AL
Anna L's update21 Jul 2020, 11:29
Reviewer Update
It's really a problem please don't tell me that yoyr towers are busy and that I need to buy a tower myself, up to now you guys have sent no oneed ere to ohysicall checknow on my area and MAKE SURE I END UP GETTING CONNECTED not closing the issue and leave it up to me to sort it out. And just so you know with my network always down it will be verthe difficult for you to contact me. I NEED YOU TO LIVE UP TO YOUR PROMI SEE TO ME AS A SERVICE PROVIDER. I need to be connected and serviced because I PAY AND I EXPECT TO GET WHAT I PAY FOR WHICHER I HAVEN'T BEEN GETTING FOR ALL THIS TIME. I need to be a blessing to use my network anytime in kyalami home and not be sent from pillar to post just to getc no help. JUST CONNECTED ME!
Vodacom's replyOfficial
21 Jul 2020, 16:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service request ***, our records indicate that the following feedback was provided "Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Store / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom." Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2020, 16:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service request ***, our records indicate that the following feedback was provided "Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Store / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom." Regards Consumer Website Team
Best regards,
AL
Anna L's updateReviewer Update
21 Jul 2020, 16:30I am not going to but a booster this has been going on for far too long I need someone to help me I'm loosing clients and work. You have been asking me to be patient first a long time. I canthink anymore I pay everymonth for a service is am not getting. I've already been to your service less vodashops. You are bridging the terms of our agreement. Someone needs to physically come here because we have exhausted all avenues. Don't throworry his back into my face and ask me to pay more for a booster because you are faicing to improve your network for your customers. I need to speak to someone else who can help me. Where eksee can I complainant get service for what I pat for everymonth without you throwing a booster at my face and basically telling me I am on my own.
AL
Anna L's update21 Jul 2020, 16:30
Reviewer Update
I am not going to but a booster this has been going on for far too long I need someone to help me I'm loosing clients and work. You have been asking me to be patient first a long time. I canthink anymore I pay everymonth for a service is am not getting. I've already been to your service less vodashops. You are bridging the terms of our agreement. Someone needs to physically come here because we have exhausted all avenues. Don't throworry his back into my face and ask me to pay more for a booster because you are faicing to improve your network for your customers. I need to speak to someone else who can help me. Where eksee can I complainant get service for what I pat for everymonth without you throwing a booster at my face and basically telling me I am on my own.