OP
Oratile P

1 reviews | Active since Jun 2024

12 Jun 2024, 17:20

Vodacom network

I’m so fustrated with this company for months now I’m unable to use data while I’m at home or just around my Area Alexandra township, I called in and they told me that there’s an outage in my area the other consultant told me that there’s an overload at the towers, I’m so frustrated because I can’t get any work done while I’m at home😡 everyday after 6pm there’s no network I can’t even send a simple 5KB WhatsApp message that time I have 200GB worth of data. I have to wait for the next day when I get to work to have access to the internet 🤬😡 im paying R400 a month for a service that I can’t even enjoy at the comfort of my home 🤬 im definitely cancelling this contract and don’t even think you’ll get a cancellation fee from me Vodacom!

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2024, 08:27
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team