SV
SW V
1 reviews | Active since Jun 2018
10 Jul 2020, 12:52
VODACOM NETWERK IS AF IN CALEDON !
Vodacom se netwerk is alweer vir die t****e dag af in Caledon. Hoe meer ek daaroor kla by Vodacom, hoe meer vra hulle wat is my persoonlike besonderhede en hoe meer nie-relevante vrae hulle! Dit is asof hulle nie kan lees nie en ook nie Engels verstaan nie. Dit is só frustrerend om met "Customercare" te korrespondeer - ek wil net hê hulle moet hul netwerk herstel maar hulle weet blykbaar nie eers waar Caledon is nie? ASSEBLIEF Vodacom, julle kan darem seker beter doen as dit!!
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Replies (3)
Vodacom's replyOfficial
10 Jul 2020, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2020, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SV
SW V's updateReviewer Update
10 Jul 2020, 14:37I have send Vodacom three (3) emails, trying to tell them that their network is off/down in Caledon (W/Cape) for two(2) days already. This is typical the response I repeatedly receive from Vodacom's customer care - "a consultant will make contact with me"? They repeatedly mailed me that they tried to call me on my cell phone BUT THEY CANNOT because the NETWORK is OFF/Down! And this is what I am trying to tell them but apparently they don't read my email and don't focus on the actual complaint.
SV
SW V's update10 Jul 2020, 14:37
Reviewer Update
I have send Vodacom three (3) emails, trying to tell them that their network is off/down in Caledon (W/Cape) for two(2) days already. This is typical the response I repeatedly receive from Vodacom's customer care - "a consultant will make contact with me"? They repeatedly mailed me that they tried to call me on my cell phone BUT THEY CANNOT because the NETWORK is OFF/Down! And this is what I am trying to tell them but apparently they don't read my email and don't focus on the actual complaint.
SV
SW V's updateReviewer Update
10 Jul 2020, 16:34Thank you for your reply Vodacom. However, I've already rep**** earlier today on your requested details. I had no further feedback from you since in this regard. Your records should also indicate that I am trying since yesterday to draw your attention to the fact that your network is unavailable in Caledon (and is still unavailable !!). If you've read my numerous emails thoroughly since yesterday, I would expect that you have escalated the matter to your Networks department in the first instance? Instead, you are wasting time with irrelevant questions instead of concentrating on the actual complaint.
SV
SW V's update10 Jul 2020, 16:34
Reviewer Update
Thank you for your reply Vodacom. However, I've already rep**** earlier today on your requested details. I had no further feedback from you since in this regard. Your records should also indicate that I am trying since yesterday to draw your attention to the fact that your network is unavailable in Caledon (and is still unavailable !!). If you've read my numerous emails thoroughly since yesterday, I would expect that you have escalated the matter to your Networks department in the first instance? Instead, you are wasting time with irrelevant questions instead of concentrating on the actual complaint.