RM
Rupert M
1 reviews | Active since Apr 2022
05 May 2022, 08:18
Vodacom net resolving connectivity issues
Vodocam not resolving connectivity issues 4 weeks after logging the 1st event, despite multiple requests. For some reason Vodacom still only insist on trying to phone me (even though I have reported connectivity issues), as opposed to emailing me as I have requested every single time. The loss of connectivity is negatively impacting on our safety and security in the area.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 May 2022, 08:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2022, 08:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RM
Rupert M's updateReviewer Update
05 May 2022, 08:56If you want to make contact with me, use my email address, do not try to phone me as this may be unsuccessful due to the connectivity issues I am experiencing.
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RM
Rupert M's update05 May 2022, 08:56
Reviewer Update
If you want to make contact with me, use my email address, do not try to phone me as this may be unsuccessful due to the connectivity issues I am experiencing.
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Vodacom's replyOfficial
05 May 2022, 12:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2022, 12:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,