1 reviews | Active since Apr 2010
Vodacom - negligent and ********** behavior. Customer service failure.
Its a well known fact that SA telecoms offer some of the worst customer service of any service providers in South Africa, however suffering 8 months of unresolved issues with Vodacom Business and ***** departments is completely ridiculous.
Issues include: 1.) Failed delivery of devices reported to Vodacom ***** Department 1st April 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.
2.) Porting request with Vodacom Business Department 13th February 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.
3.) Unauthorized account migrations reported to Vodacom Business department August 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.
Despite the open issues above I still receive weekly phone calls from Vodacom sales department(s) to try and sell me on new contracts / upgrades etc. Why in the world would someone spend more money with a company who has a proven track record not to care about its customers, **** delivery of devices, overcharge accounts, intentionally omit to cancel, change or suspend charges, all of which in my mind display ********** and negligent behavior.
