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Andre A

1 reviews | Active since Apr 2010

14 Oct 2019, 07:47

Vodacom - negligent and ********** behavior. Customer service failure.

Its a well known fact that SA telecoms offer some of the worst customer service of any service providers in South Africa, however suffering 8 months of unresolved issues with Vodacom Business and ***** departments is completely ridiculous.

Issues include: 1.) Failed delivery of devices reported to Vodacom ***** Department 1st April 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.

2.) Porting request with Vodacom Business Department 13th February 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.

3.) Unauthorized account migrations reported to Vodacom Business department August 2019. With over 10 follow-up emails and 20 follow-up phone-calls - UNRESOLVED.

Despite the open issues above I still receive weekly phone calls from Vodacom sales department(s) to try and sell me on new contracts / upgrades etc. Why in the world would someone spend more money with a company who has a proven track record not to care about its customers, **** delivery of devices, overcharge accounts, intentionally omit to cancel, change or suspend charges, all of which in my mind display ********** and negligent behavior.

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2019, 08:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team