Vodacom negligence negatively impacted my credit score

The WORST customer service, ever. I finished paying off my contract and called in to convert it to prepaid, in July 2025. 2 months after I issued this instruction, Vodacom decided to still deduct unauthorised amounts in my account which I reversed. I find out while doing a credit check that they have handed me over. How crazy is this!! When I call in to enquire, I’m sent from pillar to post with no explanation. One thing confirmed by one of the consultants was that my contract was never cancelled. Therefore I must take the matter up with lawyers. I am definitely taking this up with ICASA. Vodacom’s carelessness and integrity has severely impacted my credit score and wellbeing, which I don’t take lightly.