Vodacom negligence and poor service

Vodacom SA blocked my line for 5 days now... I have been calling every day and none of the consultants have helped. Today, I called in and was told that a request from GA Rankuwa was ordered to suspend my line (I live in the east rand of jhb). How does Vodacom allow someone to suspend a line without varifing if they are the rightful owner of the contract?? How do they suspend/ delete my number without my consent??

SA is under lockdown, I cannot do without my phone because most of us are working from home.