VODACOM NEGLIGENCE

To say that I’m disappointed with Vodacom would be an understatement. If there was a negative star that’s exactly how I would rate them. I have been calling Vodacom about the reimbur*****t of my account as they claim I owe them R756.00. The money they are claiming is from a contract that they did not cancel in July when I asked them to. They only cancelled one number: *** and left the second one:***. I wrote on hello Peter and they managed to cancel the remaining contract. Right now they are refusing to take accountability of their negligence as they are the ones who did not cancel my contract. I never even used the airtime that they are forcing me to pay for as I had no idea the contract was still active. I need them to clear my account. I have been trying to lodge a dispute through their departments but to no avail. They are even threatening to hand my account over whereas they are at fault.