Vodacom neglects their clients after they "have them".

If I look at the other reviews and feedback, Vodacom is ignoring the reviews. Are they a Monopoly or do they just don't care. I m struggling with Fibre connectivity from installation, yet no-one takes responsibility to assist. When you log a request, it is logged and completed without being completed. I had 2 jobcards completed with 4 days, but the problem persisted. When you ask for assistance, the time to answer is long due to "we are experiencing high call volume." To log a new Contract on their app took me 10 minutes and no problems. After phoning them for a new contract, there were no delay in the call being answered and after the first ring an Agent asked how he can help me to get a new contract.

Vodacom just "takes" new Clients and do not satisfy their clients with after sales service.