SN
Sonya N

1 reviews | Active since Apr 2018

01 May 2018, 08:12

VODACOM NEGLECTING BAD SERCIVE

They CUT your service line every month... blaming their automatic system.. which will cutt my service every month, BECAUSE OF ***** THAT HAPPENED ON MY ACCOUNT A YEAR AGO....

WHICH TELLS YOU: 1. They have BAD SECURITY on peoples accounts, cause anyone can give a false ID and open an EXTRA LINE ANYWHERE for themselves. 2. They still havent after almost a year, not sorted out the ***** on my account... as someone took out an extra line on my name!!! 3. EVERY MONTH I have to phone in and tell my sercice have been cut, they will switch on in next 2 hours and same thing every month. 4. VODACOM service is BAD cutting my service every month because the ***** on my name not sorted out yet... which is also pathetic.. When you phone in to Vodacom, their consultants always complain their systems are slow... and you would hang on that line for ever... All they can see on my account is that there was ***** but THEY ALWAYS BLAMING THE STUPIT SYSTEM CUTTING MY LINE every month, because of the *****.. And I have a 2 year contract with vodacom. AFTER THIS 2 YEAR CINTRACT I WILL NOT STAY WITH VODACOM AND THEIR BAD SYSTEM AND SERVICE!!!!!!

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Replies (1)
Vodacom
Vodacom's reply01 May 2018, 12:22
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team