Vodacom Negatively Impacting Customers

Good Day

I am very dissatisfied with Vodacom and all the rapid changes they have made so suddenly and it is negatively impacting me.

On May the 1st 2022 I received my monthly flexi 175 airtime, every month I buy the 100 minutes for R109.However in May Vodacom had no such option anymore due to a technical glitch as per the sms I have received on the 13th May 2022.

I then bought the power bundle for R99 wich includes 40 voice minutes, when I received the sms that the minutes is now available via USD only, I noticed that I don’t have sufficient airtime, I called in on Vodacom customer care and the agent advised me it is Vodacom minutes that I bought.

Nowhere on the bundle does it mention it is Vodacom bundle only and due to Vodacom technical glitch I am impacted due to this.