SI
STAN I

1 reviews | Active since Mar 2009

10 Jun 2025, 15:00

vodacom negative credit bureau reporting for 1 day late payment

vodacom will report you to experian even if you pay your account 1 day late.my credit profile with experian shows 1 month in arrears with vodacom even though im up to date with all payments.i probably paid them 1 day late or at most 2.so they report me to experian and negatively affect my credit record.I will be cancelling all my remaining 3 contracts at the earliest convenience.this is how they treat customers of 30 years plus.

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2025, 07:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SI
STAN I's update12 Jun 2025, 12:40
Reviewer Update
No apology, no justification for their actions—just business as usual from vodacon. Such disdain for clients seems to be company policy