1 reviews | Active since Oct 2021
VODACOM - NEGATIVE ACCOUNTS DEPARTMENT
I have been with Vodacom for many many years. In February this year we transferred our "Personal" Vodacom accounts over to our Business Vodacom Account. The Vodacom Business Manager was amazing and assisted us with no issues and every thing ran smoothly..
ONLY to receive a LEGAL Letter from some arb attorney , that I had been HANDED OVER for non payment of my Vodacom accounts. 1) All our Vodacom accounts are paid by debit order and never ever have we missed a payment. 2) Not ONE Phone call from VODACOM Private customer care to enquire as to what has happened with the account. 3) They WAIT 10 MONTHS to send me a legal letter , which in itself is *****, given that the same accounts they supposedly say I have NOT PAID have actually been paid monthly and still ongoing since the transfer from Private to Business, as per the normal debit order.
4) The fact that VODACOM can HAND OVER A LOYAL CLIENT AND long standing CLIENT without JUST CAUSE , is unfathomable . GET YOUR HOUSE IN ORDER VODACOM .
To date I still have not heard from any call centre or accounts department from VODACOM , 'but I get a snotty ohone call from the attorneys saying I owe VODACOM money.
Vodacom is aware that the transaction that they say I owe money on is in fact ********** , as you are wanting me to pay TWICE for the same service and numbers.
I am beyond annoyed and upset that my name is being listed when I am not LIABLE for anything as pertained by VODACOM and I have proven this.
Wake up vodacom.
To date I still have not heard from any call centre or accounts department from VODACOM , 'but I get a snotty ohone call from the attorneys saying I owe VODACOM money.
Vodacom is aware that the transaction that they say I owe money on is in fact ********** , as you are wanting me to pay TWICE for the same service and numbers.
I am beyond annoyed and upset that my name is being listed when I am not LIABLE for anything as pertained by VODACOM and I have proven this.
Wake up vodacom.