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Ferdinand B

1 reviews | Active since Oct 2012

23 Feb 2025, 19:18

VODACOM NEEDS TO SUPPLY TRAINING TO CONTACT CENTRE AND TECHNICIANS.

Want to battle with Wi-Fi go to Vodacom, no customer service and *********** technicians. Had Vodacom now for 3 months but has never had 2.4 g connection. Technician came twice but just looks at the lights and say it correct no issue, then saying there is no WI-FI ,he replies phone contact centre Contact center is more useless they only reset,it seems to me that's the only thing they can do RESET. Maybe Vodacom should teach them to problem solve and fix. Saturday Vodacom said the technicians will come and fix the problem at 14H00 but they never came, Phoning them in the afternoon the technician said he is busy in Evander and rep**** he will fuc...g come when he wants to and he showed he will do what he wants and came on Sunday morning at 08H00. ""RUDE"".One were sleeping in the bakkie and the other one came in look at the lights again and again said its working even after i showed him its not working.Phoned contact centre again but same issue. RESET. '''''STILL NO ACCESS ON SUNDAT NIGHT ,ITS GOING FOR 7 DAYS NOW. These people at the contact centre is incompetend and has no respect for customers STAY AWAY FROM VODACOM.

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2025, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team