SS
Saeef S

1 reviews | Active since Feb 2019

11 Feb 2019, 22:29

Vodacom needs to resolve this

Good day everyone

I would like for yourl to know my experience I had with Vodacom online and I would like to warn each and every one of yourl to be careful and listen to the consultants carefully.

I saw a phone with a package for R171, which obviously I ordered. I was called by the consultant (8/02/19) who advised I should send documents as I was pre approved and they would need documents in order to confirm the deal. Today (11/02/19) a consultant called me to confirm that I have been approved and she will take me through the terms and conditions and I will receive my device within 3-7 working days. However the call got cut and I had called the consultant back who advised she will call me back shortly. Adhering to her request I cut the call. Once again the consultant took me through the terms and conditions however this time advising me that the amount changed and it's now R429. Bare in mind that the consultant repeatedly advised me from Friday that "my deal includive of the device and plan would be R181 nothing more nothing less as it was a top up plan '' " this consultant had misled me and few minutes before confirming everything the price had been changed to R429. Frustrated and upset as I informed her that if it was that price I wouldn't have went through the process initially as she advised that the price was R181 repeatedly on a recorded line. I asked to speak to higher management who advised that it was an error on the website and the price has changed. However when the plan went up on the website I had placed my order and then today they advise that the price has increased. when I did receive confirmation via email initially saying that I'm one step closer to receiving the mentioned deal on the website. And the best part is I have all the proof as well as screen grabs of the initial deal and also requested the call recordings of the consultatant that was handling my sale advising that I would pay R181 that including my device as well as the plan. I'm highly disappointed with Vodacom and I will be canceling my 4 contracts with them as they are misleading and ********* towards their customers. I will be taking this further as this is ********* business behavior and against the consumer protection. Let me just say the consumer gets what he sees regardless of an error. Vodacom really needs to resolve my issue as I have seen what I wanted, ordered it and now they refuse to honour the deal that they had advertised.

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Replies (4)
Vodacom
Vodacom's reply12 Feb 2019, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  
Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply12 Feb 2019, 09:38
Official
Dear Saeef, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    

Best regards,

SS
Saeef S's update12 Feb 2019, 10:40
Reviewer Update
Good day Please take note that my query is not resolved. Got a call fr Ashwin who is from the hello Peter team. He advised that he cannot give me the deal that I app**** for and that I could cancel my contracts that I have with Vodacom if I'm not happy with the service. I also advised him that on the website the deal was actually R171 which I have proof off. And how did the consultant get the amount of R181 Ashwin advised he doesn't know how. Also he mentioned that consultants advise you on the deal that you have selected only at the end then the actual price comes into play. Soo if I selected a deal of R171 then how did Regina the consultant get the price of R181. Ashwin advised I cannot get the call recordings from Vodacom as it's for internal use.. Imagine. Although they advised every call that calls are recorded for security purposes and it is available upon the customers request and now they refuse to give me the call recordings.. Im highly disappointed and I will be taking this further as i have proof of what I ordered.
SS
Saeef S's update12 Feb 2019, 10:41
Reviewer Update
Vodacom are ********, *****, and very very *********..