Vodacom needs to protect its clients

Good day

My name is Dumisani Kowa mobile number ********** 547

I would like to lay a complaint with Vodacom as they have in numerous times allowed my data bundle to be depleted with no explanation I had more than 20 gigabytes of data ****** with there knowledge and they refuse to refund my data I have logged numerous complaints and even advised them to monitor activity on my mobile number but they simply have not done so as my data continues to run out they have shown disregard to their client because they never gave me feedback on my queries as to why this is happening on top of that Vodacom never even assigned a technician to assist me and this is all their infrastructure as a dissatisfied customer I would like to be protected from this bad service.

I would really appreciate my refund because this is their infrastructure I am not an IT expert to know how or what was the cause and why I am not protected after countless complaints.

And please I am not interested in a lecture on networking I just need my privacy and data protected by Vodacom infrastructure as their my cellular network if they cannot do that then they should not be in the business of selling data.

See below or attached one of the occasions my data depleted 2 gigs in 2 minutes impossible this is **************** as I use an average of 100 megabytes an hour at the most.