RW
Ruth W

1 reviews | Active since Aug 2024

19 Aug 2024, 16:26

VODACOM NEEDS TO HONOR THEIR PROMISES WHEN A CUSTOMER WIN!

I entered a competition during the Rugby world and was chosen as a winner on the 18th of October 2023. Vodacom Rugby notified me that I won and even thanked me for my swift response. Afterwards no correspondence and they even ignored my messages. I posted on Twitter and tagged them in the hope to be taken seriously. Vodapay rep**** and asked me to send all thè screenshots of my winning notification which I sent everything as requested, however it was all empty promises as they promised high and low to look into it. Months and months passed without any feedback and if they decide to reply its always the same story that I must allow some time. I even reached out to Vodacom Facebook page , they also promised the same empty promises until they too ignored me. Pathetic from them , you cannot held a competition and not honor the winner with their prize. It's almost a year. My time, my data my sharing their competition doing their marketing for nothing!!

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Replies (2)
Vodacom
Vodacom's reply20 Aug 2024, 07:42
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
RW
Ruth W's update26 Aug 2024, 13:51
Reviewer Update
Good day Vodacom no one has made contact with me 👀