Vodacom needs to help me settle my account!!

<p>I have been on debt review for the past 3 plus years and managed to pay back all my debt EXCEPT VODACOM's. I am unable to make any credit due to my debt councillor which is DEBTSAFE not being able to submit the request because my Vodacom account is still outstanding and I am unable to get an invoice from them. I made contact with Vodacom's legal team with ref. number: EC-0CI6-214H2I . According to their system I am deceased. WHY IS IT SO DIFFICULT TO TELL ME WHAT I STILL OWE? I need to clear my name so I can apply for credit to purchase a new car.</p>