Vodacom needs to give my money back continue

<p>I send a review more than a week ago about VODACOM and the bad service I have received the last two months, they rep**** the day after saying that someone will phone me to sort it out, I have not received one call since then. I tried to phone again to see if someone can resolve my problem.....no luck! Vodacom, I want to cancel this WIFI router contract, I do not want it anymore, and I am not paying a cancellation fee. See my review below, and the response from Vodacom. </p> <p> </p> <p>Vodacom needs to give my money back</p> <p>About two months ago a 3rd party company from Vodacom contacted me to sell a mobile wifi router as a top up to my excisting contract which I have had for 15 years with Vodacom. I received the router, but have not been able to use it for 2 MONTHS now. After SEVERAL attempts in phoning vodacom, going to the local vodacom shop in River Square, Vereeniging, nobody has been able to help me fix the problem. Everyone just transfers me to the next person, and the cycle continues. I am frustrated and I demand my money back for something I have not been able to use and have paid 2 payments on already. I do not want this router anymore, it has just caused me frustration, time and money to drive to the Vodashop every time. If Vodacom doesn't come to light soon, I will name and shame them even more, I will not upgrade my contract again.</p> <p><br />Nov 17, 2016<br />1 week ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p>