HM
Hettie M

1 reviews | Active since Sept 2020

07 Jun 2021, 15:37

Vodacom needs to get their staff to do their JOBS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

In October we cancelled 2 contracts with Vodacom. In the letter we indicated both the contracts are coming to and end and 1 should be cancelled and the other one should be moved to prepaid. we cancelled both the contract with the Vodacom app. to today BOTH CONTRASCTS ARE STILL RUNNING AND STILL ACTIVE AND WE MUST STILL PAY. Can this nonsense be sorted out. If Vodacom are not able to do their work, get staff that can do it. This is *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want the CONTRACTS CANCELLED AND SORTED ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2021, 15:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team