Vodacom Needs to get it together

Item: Vodacom
Rating: 1
Author: Joel D

So I moved in to the flat of a work colleague, who had bought a house and moved. He has been struggling to cancel with Vodacom and get the line released since end of May. I need this line for my fibre now but it seems unless they release the line it can't be moved over to my ISP.

He has been calling regularly and emailing and all that gets said is it will be done. But a month and a half later and it still not done.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Jul 2021, 07:43

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Jul 2021, 07:43

Official

Joel D's updateReviewer Update

15 Jul 2021, 10:15

They managed to call me to say: "We'll look into it".
Here's to hoping, I guess.

Joel D's update15 Jul 2021, 10:15

Reviewer Update

They managed to call me to say: "We'll look into it".
Here's to hoping, I guess.

Joel D's updateReviewer Update

16 Jul 2021, 11:00

Ok, so now not only have they failed to get back to me but it seems they added another sale and still have not:

sent cancellation forms.
cancelled the service (after numerous times of being told to do so).

Is this not *****, theft, or something?

Joel D's update16 Jul 2021, 11:00

Reviewer Update

Ok, so now not only have they failed to get back to me but it seems they added another sale and still have not:

sent cancellation forms.
cancelled the service (after numerous times of being told to do so).

Is this not *****, theft, or something?