1 reviews | Active since May 2016

13 Jul 2017, 15:07

Vodacom needs to fix their mistake

<p>vodacom stoppd debiting my account without my knowledge. by the time i realised this was happening it was already too late and they apparently handed me over to their lawyers. now there is a mark against my name and I'm stuck paying a fee and not receiving any service from them. i can't even qualify for a loan. my car broke down and attempting to get it repaired is a nightmare without financial assistance. an error on their side is having a negative impact on my life and they are refusing to help me.</p>

0
Replies (4)
Vodacom
Vodacom's reply13 Jul 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 10:41
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

's update18 Jul 2017, 12:54
Reviewer Update

i did not receive any feedback.

's update01 Aug 2017, 13:40
Reviewer Update

i am still waiting for feedback, please get back to me