RS
Rick S
1 reviews | Active since May 2016
18 Oct 2023, 10:17
Vodacom needs to explain this *****
Vodacom confirmed on the 3 October 2023 that there was indeed ***** on my account. I have requested that the details be shared with me to I can understand how this could have happened and have received no feedback, and this is the reason for my review today.
Also the credit that I received is not the full amount that was taken from me *****ulently and there were other *****ulent transactions. How can Vodacom have missed this??!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2023, 12:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2023, 12:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2023, 15:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Department. Based on the feedback provided the team has confirmed the investigation has been finalized and ***** Victim Letter has been sent to you via email ***
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Department. Based on the feedback provided the team has confirmed the investigation has been finalized and ***** Victim Letter has been sent to you via email ***
Regards,
Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2023, 15:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Department. Based on the feedback provided the team has confirmed the investigation has been finalized and ***** Victim Letter has been sent to you via email ***
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Department. Based on the feedback provided the team has confirmed the investigation has been finalized and ***** Victim Letter has been sent to you via email ***
Regards,
Consumer Website Team
Best regards,
RS
Rick S's updateReviewer Update
10 Jan 2024, 12:40I want to request that someone from ***** contact me and explain the small shortfall in refund and I want to know who is behind this.
RS
Rick S's update10 Jan 2024, 12:40
Reviewer Update
I want to request that someone from ***** contact me and explain the small shortfall in refund and I want to know who is behind this.