LB
Lester B

1 reviews | Active since Oct 2010

27 Sept 2024, 09:00

Vodacom needs to do better.

Received a Vodacom invoice that incorrectly shows that I have been charged R339 for 1gb data on auto topup. I asked that I be charged for 1gb of data or the invoice needs to be corrected, I was told that there is nothing to be corrected and it cannot be escalated. When asking for a reference number, I was told they do not have one.

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2024, 12:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team