Vodacom needs more employees like Shaheena

I was due for an upgrade and have been trying for weeks, but was unable to do so online or on the app.

I phoned Vodacom on 26 October 2022 at 16:47 and was assisted by a lady by the name of Shaheena. She was friendly and very professional. Within minutes, she did the upgrade and gave me the assurance that there will be no upgrade fee payable since I was unable to upgrade through any other channel. My new contract was active on 1 November 2022 as she promised.

I would like to extend my sincere thanks and appreciation to Shaheena for the excellent service and for making this contact with Vodacom so easy.