VODACOM NEEDS LEARN ABOUT CUSTOMER SERVICE AND NOT BULL****TING CUSTOMERS

WOW. VODACOM REALLY NEEDS TO LEARN WHAT CUSTOMER SERVICE. BUNCH OF *****!!!! I CALLED VODACOM ON THE 02 OCT 2019 TO GIVE NOTICE TO CANCEL 2 NUMBERS THAT ARE ON CONTRACT AS I AM GETTING A BETTER DEAL AT TELKOM. I SPOKE TO SIMPHIWE @ RETENTIONS SAID SIR PLS GIVE ME 2 TO 3 DAYS I WILL CALL YOU BACK WITH A DEAL MATCH. TODAY IS A WEEK LATER I HAVE NOT BEEN CALLED. I CALLED AND THE LADY @ RETENTIONS SAID SHE WILL SPEAK TO HIM & HE WILL CALL ME WITHIN AN HOUR. SHE CALLED ME LATER 2 HOURS LATER TO ASK IF HE CALLED, I SAID NO AGAIN. THAN I GET A CALL FROM A LADY AT RETENTIONS TO SAY WE CANT FIND THE DEAL SO WHAT MUST THEY DO? I SAID PLS CANCEL THE LINES AND THAN I GET TOLD OF A CANCELLATION FEE. WOW AFTER BEING A LOYAL CLIENT FOR MANY YEARS THIS IS HOW YOU TREAT YOUR CUSTOMERS. PATHETIC AND NOT HELPFUL. MOST LIKELY THE WORST SERVICE PROVIDER CURRENTLY...