VS
Victor S

1 reviews | Active since Jul 2014

06 Jul 2017, 14:43

vodacom needs an award for bad service

<p>i bought 2x tablet divices on contract at vodacom, each of the Power Tabs come with a two year warranty. the second month of owning theses devises the one stopped working i took it jo jabulani mall vodacom it took two weeks to get a new one. the divice just stopped working again so i took it to vodacom trade route mall and they sent it of for repairs i heard nothing from vodacom unles i call in. they told me that they can fix it and they sent me to trade route mall to get a new one. the staff at rade route mall vodacom are so unhelpfull they dont listen it took me 30 minuets to make the lady there understand that i was given a reference number to collect a device( ***) i had to call the repair centre and make them speak to this unhepful lady at trade route mall. she did not even put the number in the system like the repair centre instructed her to do. she just told me ithey dont have stock they will call me. im still waiting for my replacment device til this day. im done with vodacom </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 15:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jul 2017, 09:43
Official

Dear Customer

We apologise for the inconvenience caused in this rgard.

We have escalated your complaint to the store management for assistance and feedback.

Regards

RoderiqueLategan