DR
Deborah R

1 reviews | Active since May 2012

15 Sept 2016, 15:01

Vodacom need to sort out Elite Mobile

<p>There is a company called Elite Mobile that is misrepresenting Vodacom by claiming to call on their behalf. (I see other complaints on mybroadband.co.za dating back to 2014.) They did not obtain my details from Vodacom as they referred to me by my married name and my Vodacom contract is in my ****en name. However, they state that "as you have been with your service provider for some time you qualify for...". They specifically mention Vodacom by name. It is highly misrepresentative and I think Vodacom's legal team need to address this with them.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team