KJ
Kim J

1 reviews | Active since Oct 2023

28 Oct 2023, 11:39

Vodacom need to review the type of proffessional rude customer.csre agents, sales team and support team they employ my first experience was very bad and discouraging

It is quite astounding and disgraceful what type of unprofessional, rude and monchalant customer care and support agents vodacom has as part of their staffs, first one have to waste one's airtime and time to call their customer care and yet one gets no help, the support team and sales team is worse. I am a new customer who wants to take a phone deal contract with vodacom, app**** online..only made a simple typo error with email address and till now no way to update the email, I called customer care 3 days ago for help was told it will be fixed and will get an email till today nothing happened, and then I called today again but I was bounced to sales team and the sales team lady was just rude, disrespectful and brash and said she will send me to customer care and ends my call abruptly. I guess Vodacom is a very wealthy organisation that they can afford to loose potential customers who wants to take.one of their online phone deals and still pay there customer care agents, sales team and support team without making any slaes or closing any deals, that is why their customer care agents and sales team act rude and disrespectful to customers and bither not to make effort to call the potential customers and close deals.. I find it shocking and hard to understand why a reputable company like vodacom will employ rude and brash customer care agents and sales team to ruin their brand name and make their brand uninviting to customers and or potential customers..I hope vodacom will review all these complaints and **** out these disrespectful, rude and unserious customer care agents and sales team out and replace them with people who have the work discipline, work ethic and professional mind set to do the job, if Vodacom lets their slaes team and customer care agents continue this way, soonest Vodacom will continue to loose serious potential customers like myself..Their sales team department did not even bother to call me back since then to pitch me their product as a possible lead and potential customer nor bother to call and close the deals.. that is not right as per the standard I place Vodacom, it is shocking that I, the customer have to be calling Vodacom sales team or customer care on the deal..it is shameful that a new customer my first experience with Vodacom is bad, discouraging, embarrassing and traumatising.

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2023, 16:37
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team