NV
Nadene V

1 reviews | Active since Aug 2013

10 Feb 2020, 10:45

Vodacom need to rectify their mistake

I need your assistance to unblock my I-phone 8 that was reported as lost by someone who is not the contract holder.

My Partner took out a contract for a I-phone 8 more than 2 years ago. Now recently on the 4 January the contract was reported as Lost and blocked by someone else. According to my knowledge, Vodacom can only block and unblock a contract as lost if they receive the request from the owner of the contract. Mr V Peyper is the owner of the contract and not Angel who blocked if. Myself and Mr V Peyper has been in contact with Vodacom since January 2020 to unblock my phone and there’s NO assistance from Vodacom side.

The contract was taken out on the following number: *** which we are not using, I am using my old number which is ***.

It’s a I-phone 8, Serial nr: F71VF0SQJC6L IMEI ***.

If you look at the contract for this phone, it belongs to Mr V Peyper, please explain to me how can Angel report it as lost? We request that the block should be remove as this is clearly a mistake from Vodacom side.

0
Replies (3)
Vodacom
Vodacom's reply10 Feb 2020, 12:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
NV
Nadene V's update10 Feb 2020, 12:18
Reviewer Update
Please note they won’t be able to reach me on my cellphone as it’s blocked. Please call me on ***
NV
Nadene V's update19 Feb 2020, 10:55
Reviewer Update
No it hasn’t been resolved because it’s a contract phone that is the proof of purchase but it’s still locked