1 reviews | Active since Aug 2013
Vodacom need to rectify their mistake
I need your assistance to unblock my I-phone 8 that was reported as lost by someone who is not the contract holder.
My Partner took out a contract for a I-phone 8 more than 2 years ago. Now recently on the 4 January the contract was reported as Lost and blocked by someone else. According to my knowledge, Vodacom can only block and unblock a contract as lost if they receive the request from the owner of the contract. Mr V Peyper is the owner of the contract and not Angel who blocked if. Myself and Mr V Peyper has been in contact with Vodacom since January 2020 to unblock my phone and there’s NO assistance from Vodacom side.
The contract was taken out on the following number: *** which we are not using, I am using my old number which is ***.
It’s a I-phone 8, Serial nr: F71VF0SQJC6L IMEI ***.
If you look at the contract for this phone, it belongs to Mr V Peyper, please explain to me how can Angel report it as lost? We request that the block should be remove as this is clearly a mistake from Vodacom side.
