MC
Monica C
1 reviews | Active since May 2021
13 Mar 2022, 19:03
Vodacom need to employ competant staff that follow through on customers requests/instructions.
Got to love Vodacom! You pay up the remainder of your contract SEVEN (7) MONTHS IN ADVANCE and then when you request cancellation of the contract, they ignore your request and bill you for the following month. To top it all off - you then get a COLLECTIONS LETTER telling you that you owe them money.....
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Mar 2022, 20:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2022, 20:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MC
Monica C's updateReviewer Update
14 Mar 2022, 11:22Goodday,
Thank you for your response. However as this is a matter concering money and as can be seen from past, people do not listen , I prefer this matter to be dealt with in writing. You have my email address on record. Thanking you.
Thank you for your response. However as this is a matter concering money and as can be seen from past, people do not listen , I prefer this matter to be dealt with in writing. You have my email address on record. Thanking you.
MC
Monica C's update14 Mar 2022, 11:22
Reviewer Update
Goodday,
Thank you for your response. However as this is a matter concering money and as can be seen from past, people do not listen , I prefer this matter to be dealt with in writing. You have my email address on record. Thanking you.
Thank you for your response. However as this is a matter concering money and as can be seen from past, people do not listen , I prefer this matter to be dealt with in writing. You have my email address on record. Thanking you.
MC
Monica C's updateReviewer Update
14 Mar 2022, 13:20Just received an sms telling me that all call bars have been activated. Again, this on a contract that cancellation was requested on in good time. Then I was still billed me for this new month. .I have emailed: ***, *** and ***
But no written response to resolve this matter has been received.
But no written response to resolve this matter has been received.
MC
Monica C's update14 Mar 2022, 13:20
Reviewer Update
Just received an sms telling me that all call bars have been activated. Again, this on a contract that cancellation was requested on in good time. Then I was still billed me for this new month. .I have emailed: ***, *** and ***
But no written response to resolve this matter has been received.
But no written response to resolve this matter has been received.
MC
Monica C's updateReviewer Update
11 May 2022, 10:51My saga unfortunately still continues...... On the 06/04/2022, I received a lovely email from *** , telling me that my cancellation had been effected and that I would be credited all the other incorrect amounts. My first thought was to jump for joy and write a thank you note here - but then.... 11/04 - I received another invoice and the amounts that had supposedly been credited - where still showing as owing and now overdue! I wrote back to eccclo several times after that - NO RESPONSE. Today I received a call from a Debt collector acting for VODACOM..... So to recap:
- You put in for cancellation - they do nothing
- You continue getting charged for a cancelled contract, which you cancelled 1 MONTH and 10 DAYS before it was due to end
- They tell you all sorted when it's not and then the cherry on the cake
- The debt collectors start calling - because several Vodacom staff members have not done their jobs.
- You put in for cancellation - they do nothing
- You continue getting charged for a cancelled contract, which you cancelled 1 MONTH and 10 DAYS before it was due to end
- They tell you all sorted when it's not and then the cherry on the cake
- The debt collectors start calling - because several Vodacom staff members have not done their jobs.
MC
Monica C's update11 May 2022, 10:51
Reviewer Update
My saga unfortunately still continues...... On the 06/04/2022, I received a lovely email from *** , telling me that my cancellation had been effected and that I would be credited all the other incorrect amounts. My first thought was to jump for joy and write a thank you note here - but then.... 11/04 - I received another invoice and the amounts that had supposedly been credited - where still showing as owing and now overdue! I wrote back to eccclo several times after that - NO RESPONSE. Today I received a call from a Debt collector acting for VODACOM..... So to recap:
- You put in for cancellation - they do nothing
- You continue getting charged for a cancelled contract, which you cancelled 1 MONTH and 10 DAYS before it was due to end
- They tell you all sorted when it's not and then the cherry on the cake
- The debt collectors start calling - because several Vodacom staff members have not done their jobs.
- You put in for cancellation - they do nothing
- You continue getting charged for a cancelled contract, which you cancelled 1 MONTH and 10 DAYS before it was due to end
- They tell you all sorted when it's not and then the cherry on the cake
- The debt collectors start calling - because several Vodacom staff members have not done their jobs.