Vodacom need improve service standards

Such poor service from vodacom 1. I place a order for new contract with vodacom they been sending me smses to confirm . I have confirmed over 3 times an still they send me sms to confirm 2.i was on hold for 25mins at 8am only for the call centre to tell me that order still pending i must wait for call centre agent to phone me .i mean it's been 3days an still they havent phoned me 3.i asked the agent ok please transfer me to confirmation department she says no she cant i must wait for them to call 4.Theythey going to blame their incompetence on black friday .when they should of made online preparations better like other companies who assisted me in matter of hours not making me wait 3 days 5.also i put an order on black friday at midnight have the email to confirm the time placed only to have them phone me in the morning to say sorry no stock it was for 1st 50 custumers yet when i placed my order at midnight it had 45 items remaining .an when i did agree an say ok il pick another phone well here i am pending call centre aproval